We accept the following methods of payment: Visa®, MasterCard®, Debit Cards and Discover®. We also accept Money Orders and Personal Checks; these will have to clear our bank before your order is shipped, delivered or picked up.

After placing your order, you will receive an immediate e-mail from us confirming your order. Then, after a staff member has reviewed your order (the next business day), we will contact you again regarding your official store receipt and initiating your shipping, delivery, or pickup process.
Depending on whether you choose to pick up the merchandise yourself, have it delivered by us, or have it shipped will determine the continuation of your order process and confirmations.
If you have not received a confirmation of your order from our staff within one business day (all showrooms are closed on Sundays), please contact us toll free.
Los Angeles : (555) 111 222 333

If you wish to pick up your merchandise, please indicate this at the time of purchase as local or state sales tax may apply. You can indicate this in the Special Instructions or Comments About Your Order box located at the bottom of the Shipping Information page. In addition, it is advisable to contact the showroom indicated on the website as having your item to make sure the item is available and ready for pickup. The contact information for each showroom is as follows:
alessandra.carrera@ymail.com
Phone: (555) 111 222 333

Limited delivery is available in the Los Angeles and in the Los Angeles Area. For specific delivery information it is necessary to contact the appropriate showroom using the information shown above in the PICKUP paragraph. Delivery prices vary, and there is a geographical limit to which our trucks can venture, so it is important to clarify this before proceeding.

If you do not already use a preferred shipper, Alessandra Carrera keeps a current list of professional transporters that service the continent of North America and beyond. We have shipped to several Central and South American countries, Canada, Australia, East Asia, and even back to Europe.

Once it is determined that you will need our assistance in selecting a shipper, we will provide a standard Shipping Quote Form which will provide all the information required for your transport, and will require your verification and signature before proceeding. You can scan/email the signed form back to us, or send in the regular mail.
Once received, we will get quotes from the shippers that service your area, and you will be provided those quotes as well as contact information for each shipper. You will be notified via email as to your choices.
It is then your choice as to which shipper serves your needs best. Alessandra Carrera receives no compensation from shippers, and each shipper insures and takes full responsibility of your merchandise after pickup from our premises
Once you have selected a shipper, it is your responsibility to book the transport directly with the shipper then notify us of your shipper selection. We will then coordinate with your selected shipper regarding pickup at our premises. Once the item is picked up from our premises, the best information source as to the actual delivery of your merchandise will be your selected shipper.

No returns or exchanges will be accepted after 15 days.
No returns are accepted on Clearance, Special Purchase or other On Sale items, as such items are sold at extreme discounts.
All sales on Sale Items are final.
If any item must be returned for any reason, it must be received in the same condition as it was when it left our premises.
Refunds will not be issued until merchandise has been received.
Refund or exchange amounts will be assessed storage, shipping and handling charges a minimum of 25% and up to 50% of the merchandise valuation.

We do offer Gift Certificates in any dollar amount. They can be sent via email or postal service, and have no expiration date.
To purchase a Gift Certificate,
call toll free (555) 111 222 333
or
email us at:
alessandra.carrera@ymail.com